Client Service Specialist

DNV GL, USA; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

DNV in Houston, TX is seeking a Client Service Specialist to support clients in achieving certification goals and to oversee projects post-contract signature. You will schedule audits, issue certificates, and manage invoicing while acting as the primary client contact to respond quickly to requests.

This role emphasizes coordination across audit teams, internal departments, and customers to ensure timely delivery of certificates and accurate data.

Qualifications

• Proven ability to deliver high levels of customer service.
• Experience coordinating multiple stakeholders and deadlines.
• Strong attention to data accuracy and process consistency.

Responsibilities

• Oversight of client projects from contract signature to accounts receivable.
• Provide a high level of customer service.
• Coordinate audit planning between auditor and client, maintaining audit timing windows.
• Oversee internal coordination and project outcomes; process internal and external requests.
• Communicate directly with the client to find solutions.
• Ensure data quality and timelines meet scheme and ICP/internal KPI requirements.
• Review audit data and update multi-system databases for certification changes.
• Meet KPI targets for scheduling, response times, and reports.
• Interact with Sales, Technical, and audit teams to ensure a superior customer experience.
• Ensure on-time certificate delivery.
• Assist with invoicing and collections as required.

Skills

Customer service

Client coordination

Project oversight

Audit planning

Job description

DNV is seeking a Client Service Specialist who will support clients in achieving their certification goals.

This role would be serving our Business Assurance team and will be responsible for oversight of all aspects of the project after contract signature, including scheduling and audit delivery, certificate issuance and invoicing. As the primary point of contact, the Client Service Specialist will ensure all client requests are responded to quickly and concisely. The Client Service Specialist will ensure audits are scheduled within the appropriate timeframes and certificates are issued on-time. The Client Service Specialist will work in accordance with DNV overall goals and policies and will actively promote, support and facilitate the fulfilment of DNV's Purpose, Vision, and Values, and shall foster a culture of cooperation across North America and with other DNV units.

This role will be based out of our DNV Houston, TX office.

What You’ll Do

• Oversight of client projects from contract signature to accounts receivable
• Responsible for providing a high level of customer service
• Coordinate audit planning efforts between the auditor and client, ensuring audit timing windows are maintained
• Oversee Internal coordination and project outcome; effectively and efficiently processes internal and external request associated with the client
• Communicates directly with the client and works to find solutions for the client
• Ensure quality of data and timelines meet requirements in accordance with scheme and DNV's ICP and internal KPI's
• Review audit data and update multi system database to account for the changes impacting the clients' certifications
• Consistently meet key metrics - KPI's related to scheduling and planning, response time internally and externally, and Reports
• Interacts with other departments including Sales, Technical, and auditors to ensure a superior customer experience
• Ensure on-time certificate delivery
• Supports with invoicing and collections process as required