Client Services & Certification Specialist

DNV Germany Holding GmbH; Houston, Northern (TX, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

DNV Houston seeks a Client Service Specialist to support clients in achieving their certification goals. You will oversee project activity from contract signature to certificate delivery, coordinating audits and invoicing while ensuring timely responses and high-quality service.

Based in Houston, this role partners with Sales, Technical teams, and auditors to deliver a superior client experience and meet KPI targets across scheduling, data quality, and accounts receivable processes.

Qualifications

• High level of customer service.
• Ability to coordinate audit planning and scheduling.
• Attention to accuracy and data integrity.

Responsibilities

• Oversight of client projects from contract signature to accounts receivable.
• Provide a high level of customer service.
• Coordinate audit planning between the auditor and client, ensuring audit timing windows are maintained.
• Oversee internal coordination and project outcomes; efficiently process requests.
• Communicate directly with the client to find solutions.
• Ensure data and timelines meet scheme and ICP requirements.
• Review audit data and update databases for certification changes.
• Meet KPIs related to scheduling, response time, and reports.
• Interact with Sales, Technical, and auditors to ensure a superior customer experience.
• Ensure on-time certificate delivery and assist with invoicing and collections.

Job description

DNV Houston seeks a Client Service Specialist to support clients in achieving their certification goals. You will oversee project activity from contract signature to certificate delivery, coordinating audits and invoicing while ensuring timely responses and high-quality service.

Based in Houston, this role partners with Sales, Technical teams, and auditors to deliver a superior client experience and meet KPI targets across scheduling, data quality, and accounts receivable processes.