Remote Client Services Analyst I — Data & Delivery

Gainwell Technologies; Virginia; Remote; USD 36,000 - 51,000; Full time

Benefits offered by this job

401(k) match

Health benefits

Educational assistance

Generous vacation policy

Job summary

Gainwell Technologies is seeking a Client Services Analyst I for a remote role across the USA. You will manage daily, weekly, and monthly delivery processes, focus on client satisfaction, and ensure quality across multiple product lines.

The ideal candidate has 1–3+ years in client services, strong data skills, and proficiency with Outlook, Word, Excel, and Adobe Acrobat Pro. You’ll collaborate with cross-functional teams and adapt to a fast-paced environment while maintaining high accuracy.

Qualifications

• 1–3+ years of experience in client services, client support, account management, or a related field.
• Proficiency in Microsoft Outlook, Word, Excel, and Adobe Acrobat Pro.
• Strong attention to detail and data quality, including reconciling information across sources or platforms and accurately reviewing documents.
• Strong communication skills with a friendly, professional, and customer-focused approach.
• Strong analytical skills with the ability to interpret data, identify trends, and resolve discrepancies.

Responsibilities

• Ensures the timely and successful delivery of our solutions according to client needs and objectives
• Gains technical understanding and competency in their clients' solution features being delivered
• Leverages tools, reports and metrics in place to proactively perform first-level analysis and provide awareness to statuses
• Builds relationships with internal and external staff to ensure client expectations are being met.
• Works with technology/project teams to understand the business meaning of data in order to appropriately QA any client deliverables
• Establishes centricity with client systems to ensure data is aligned between the company and our client's expectations
• Partners with operations and other internal teams to ensure our product offerings and services are being delivered appropriately.

Skills

Client services

Data analysis

Attention to detail

Communication skills

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Adobe Acrobat Pro

Job description

Gainwell Technologies is seeking a Client Services Analyst I for a remote role across the USA. You will manage daily, weekly, and monthly delivery processes, focus on client satisfaction, and ensure quality across multiple product lines.

The ideal candidate has 1–3+ years in client services, strong data skills, and proficiency with Outlook, Word, Excel, and Adobe Acrobat Pro. You’ll collaborate with cross-functional teams and adapt to a fast-paced environment while maintaining high accuracy.