Strategic Business Analyst: Services Coordinator (Remote)

Gainwell Technologies LLC; Fulton (MS); Teletrabalho; USD 52 000 - 74 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Generous vacation policy

Educational assistance

Resumo da oferta

Gainwell Technologies is seeking a Business Analyst - Services Coordinator to link clients, stakeholders, and internal teams. You will gather and translate requirements, manage service requests, and support projects from intake to completion.

You will coordinate service provisioning, track incidents, and contribute to knowledge management while supporting ALM processes and client engagements. The role offers remote work options within Contiguous US and emphasis on growth.

Qualificações

• Bachelor’s degree in Business, Information Technology, Healthcare Administration, or a related field, or equivalent work experience.
• Experience in business analysis, service coordination, operations support, or client-facing roles.
• Experience using ServiceNow in a user capacity to manage incidents, requests, and service workflows.
• Experience using Azure DevOps (ADO) in a user capacity to manage work items, user stories, defects, and project tasks.
• Familiarity with Application Lifecycle Management (ALM) processes and tools.
• Strong analytical, problem-solving, and organizational skills.
• Excellent verbal and written communication abilities.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Strong attention to detail and customer service orientation.

Responsabilidades

• Gather, analyze, and document client and business requirements.
• Translate client needs and business requests into functional requirements and actionable work items.
• Facilitate communication between business stakeholders and technical teams to ensure requirements are clearly understood.
• Participate in requirements review sessions, solution discussions, and service enhancement planning.
• Identify process improvement opportunities and recommend solutions that improve operational efficiency and client experience.
• Serve as a primary point of contact for service-related requests and inquiries.
• Coordinate service provisioning and support activities across multiple internal teams.
• Monitor the progress of service requests and ensure timely completion.
• Provide regular status updates and communications to clients and stakeholders.
• Escalate issues, risks, and service delivery concerns as needed.
• Participate as a stakeholder on projects involving new services, enhancements, or operational improvements.
• Coordinate service readiness activities and support implementation efforts.
• Assist with project planning, testing activities, operational impact assessments, and transition-to-support activities.
• Support successful deployment of new services and process changes.
• Create, manage, track, and close service requests, incidents, and related work items.
• Utilize ServiceNow in a user capacity to manage incidents, requests, changes, and service fulfillment activities.
• Utilize Azure DevOps (ADO) in a user capacity to track user stories, defects, tasks, and project-related work items.
• Support Application Lifecycle Management (ALM) processes, including requirements tracking, testing coordination, defect management, and release support.
• Ensure all requests and work items are properly documented and routed to the appropriate teams.
• Develop and maintain service procedures, operational documentation, knowledge articles, and reference materials.
• Ensure documentation remains accurate, current, and aligned with organizational standards.
• Support the creation of training and process documentation for internal stakeholders.

Conhecimentos

Analytical skills

Problem-solving

Organizational skills

Formação académica

Bachelor’s degree in Business, Information Technology, Healthcare Administration, or related field

Ferramentas

ServiceNow

Azure DevOps

ALM Tools

Microsoft 365

Descrição da oferta de emprego

Gainwell Technologies is seeking a Business Analyst - Services Coordinator to link clients, stakeholders, and internal teams. You will gather and translate requirements, manage service requests, and support projects from intake to completion.

You will coordinate service provisioning, track incidents, and contribute to knowledge management while supporting ALM processes and client engagements. The role offers remote work options within Contiguous US and emphasis on growth.