Remote Client Services Analyst II — Data Insights Specialist

Gainwell Technologies LLC; Columbus (OH); Remote; USD 45,000 - 64,000; Full time

Benefits offered by this job

401(k) match

Health benefits

Flexible vacation policy

Educational assistance

Job summary

Gainwell Technologies LLC is seeking a Client Services Analyst II to support client services delivery by analyzing performance, resolving issues, and aligning with service commitments in a healthcare technology environment.

You will manage client data files, letters, and reporting, collaborating with cross-functional teams to drive quality, efficiency, and client satisfaction in a dynamic setting.

Qualifications

• Requires High School Diploma/GED.
• Proficient in Excel (pivot tables, VLOOKUP, formulas).
• Strong analytical abilities with data/workflow problem-solving skills.
• High attention to detail with QA experience on client data/files.

Responsibilities

• Ensure timely delivery of client data files and client-facing letters.
• Oversee end-to-end workflows as claims move through audit, QA, and review stages.
• Perform QA on client data files/letters to ensure accuracy and compliance.
• Analyze data sets to identify trends, issues, and actionable insights.
• Translate client requirements between technical and non-technical teams.
• Collaborate with internal stakeholders to meet client deliverables and KPIs.
• Provide updates on KPIs, reporting, and claim status to leadership.

Skills

Advanced Excel

Analytical skills

Process translation

Attention to detail

Communication

Education

High School Diploma/GED

Tools

Excel

Job description

Gainwell Technologies LLC is seeking a Client Services Analyst II to support client services delivery by analyzing performance, resolving issues, and aligning with service commitments in a healthcare technology environment.

You will manage client data files, letters, and reporting, collaborating with cross-functional teams to drive quality, efficiency, and client satisfaction in a dynamic setting.