Remote Client Services Analyst II — Data-Driven & Impactful

Gainwell Technologies; Texas; Remote; USD 45,000 - 64,000; Full time

Benefits offered by this job

Flexible vacation policy

401(k) employer match

Health benefits

Educational assistance

Leadership and technical development

Job summary

Gainwell Technologies is seeking a Client Services Analyst II to help deliver exceptional client service in a healthcare technology setting. You will analyze performance, resolve issues, and ensure alignment with SLAs while collaborating with cross-functional teams.

In this remote-based role within the United States, you’ll monitor client interactions, prepare reports and dashboards, and translate data into actionable insights to improve client satisfaction and service delivery.

Qualifications

• 3–5+ years of experience in client services, customer support, account management, or a related field.
• Experience working in a client-facing role supporting service delivery or operations.
• Strong analytical skills with the ability to interpret data and identify trends.
• Strong communication and problem-solving skills with the ability to manage multiple priorities.
• Experience with reporting tools, CRM systems, or Microsoft Office preferred.

Responsibilities

• Support client service delivery by monitoring performance, tracking issues, and ensuring alignment with service level agreements
• Act as a point of contact for client inquiries, coordinating resolution of issues with internal teams
• Analyze service data and trends to identify opportunities for improvement and enhance client satisfaction
• Prepare reports, dashboards, and communications to provide visibility into service performance and key metrics
• Collaborate with operations, account management, and cross-functional teams to support client needs and service delivery initiatives

Skills

Analytical skills

Communication

Problem solving

Tools

CRM systems

Microsoft Office

Reporting tools

Job description

Gainwell Technologies is seeking a Client Services Analyst II to help deliver exceptional client service in a healthcare technology setting. You will analyze performance, resolve issues, and ensure alignment with SLAs while collaborating with cross-functional teams.

In this remote-based role within the United States, you’ll monitor client interactions, prepare reports and dashboards, and translate data into actionable insights to improve client satisfaction and service delivery.