Remote Client Service Specialist III

The Guardian Life Insurance Company of America; Wisconsin; Hybrid; USD 43,000 - 64,000; Full time

Job summary

The Guardian Life Insurance Company of America is seeking a Client Service Delivery Associate III to deliver exceptional customer-focused service across phone, email, and chat. You will handle benefits, billing, eligibility, and claims inquiries, ensuring timely resolutions while navigating multiple systems and protecting customer privacy.

Starting hourly rate is $21.00 with a 3% annual bonus target; this remote role prefers CST/MST/PST time zones and offers a comprehensive benefits package for

Qualifications

• High School Diploma or equivalent.
• Ability to work across multiple communication channels (phone, email, chat).
• Strong aptitude in math, computer proficiency, and ability to navigate multiple systems.
• Effective verbal and written communication skills.
• Ability to manage time, prioritize tasks, and maintain schedule adherence while balancing production and quality.
• Availability to work all call center shifts with determination based on business-need.

Responsibilities

• Respond to customer inquiries via phone, email, and chat, delivering accurate and timely resolutions.
• Assess customer needs, identify root causes, and determine appropriate solutions.
• Navigate multiple systems to research inquiries and document customer interactions.
• Build customer rapport while delivering positive, high-quality customer experiences.
• Collaborate with internal teams to resolve complex issues and elevate when necessary.
• Work in a high-volume, high paced call center while being held to standard performance metrics.

Skills

Customer service

Multi-channel communication

Problem solving

Attention to detail

Communication skills

Time management

Team collaboration

Education

High School Diploma or equivalent

Associate or Bachelor's degree or equivalent

Job description

The Guardian Life Insurance Company of America is seeking a Client Service Delivery Associate III to deliver exceptional customer-focused service across phone, email, and chat. You will handle benefits, billing, eligibility, and claims inquiries, ensuring timely resolutions while navigating multiple systems and protecting customer privacy.

Starting hourly rate is $21.00 with a 3% annual bonus target; this remote role prefers CST/MST/PST time zones and offers a comprehensive benefits package for