Remote Client Service Delivery Specialist III

Guardian; Wisconsin; Remote; USD 24,000 - 34,000; Full time

Job summary

Guardian is seeking a Client Service Delivery Associate III to deliver exceptional, customer-focused service across phone, email, and chat. The role handles benefits, billing, eligibility, and claims with accurate, timely resolutions, operating in a remote/work-from-home setup.

You will work in a fast-paced center, communicate clearly, navigate multiple systems, uphold privacy, and collaborate with internal teams to resolve issues while meeting performance metrics.

Qualifications

• High School Diploma or equivalent.
• Ability to work across multiple communication channels (phone, email, chat).
• Strong aptitude in math, computer proficiency, and ability to navigate multiple systems.
• Effective verbal and written communication skills.
• Ability to manage time, prioritize tasks, and maintain schedule adherence while balancing production and quality.
• Availability to work all call center shifts with determination based on business-need.
• Direct-wired internet connection with an internet speed at a minimum of 50 Mbps download / 10 Mbps upload.
• Ability to self-diagnose and troubleshoot technical issues.
• Proficient PC skills that demonstrate efficient use of Windows applications and corresponding functions (copy, cut, paste, toggle, etc.) including ability to quickly input / retrieve data while working with a customer on the telephone.

Responsibilities

• Respond to customer inquiries via phone, email, and chat, delivering accurate and timely resolutions.
• Assess customer needs, identify root causes, and determine appropriate solutions.
• Navigate multiple systems to research inquiries and document customer interactions.
• Build customer rapport while delivering positive, high-quality customer experiences.
• Collaborate with internal teams to resolve complex issues and elevate when necessary.
• Work in a high-volume, high paced call center while being held to standard performance metrics, including but not limited to: AHT, Adherence, Quality, and VOC surveys.
• Maintain customer privacy and confidentiality standards as set by Guardian and applicable legal requirements.

Skills

Customer-focused

Problem-solving

Multi-system navigation

Strong communication

Attention to detail

Education

High School Diploma

Tools

Windows applications

CRM systems

Job description

Guardian is seeking a Client Service Delivery Associate III to deliver exceptional, customer-focused service across phone, email, and chat. The role handles benefits, billing, eligibility, and claims with accurate, timely resolutions, operating in a remote/work-from-home setup.

You will work in a fast-paced center, communicate clearly, navigate multiple systems, uphold privacy, and collaborate with internal teams to resolve issues while meeting performance metrics.