Remote Client Service Specialist III

Guardian Life; Salt Lake City (UT); Remote; USD 43,000 - 64,000; Full time

Job summary

Guardian Life is seeking a Client Service Delivery Associate III to deliver exceptional service across phone, email and chat. You will handle inquiries about benefits, billing, eligibility and claims, researching issues and resolving them accurately in a fast-paced environment.

This remote, full-time role offers starting pay of $21 per hour with a 3% annual bonus target, and a salary range of $42,830 to $64,250 per year.

Qualifications

• High school diploma or equivalent.
• Ability to work across multiple communication channels (phone, email, chat).
• Strong aptitude in math, computer proficiency, and ability to navigate multiple systems.

Responsibilities

• Respond to customer inquiries via phone, email, and chat, delivering accurate and timely resolutions.
• Assess customer needs, identify root causes, and determine appropriate solutions.
• Navigate multiple systems to research inquiries and document customer interactions.
• Build customer rapport while delivering positive, high-quality customer experiences.
• Collaborate with internal teams to resolve complex issues and escalate when necessary.
• Work in a high-volume, high-paced call center while meeting performance metrics such as AHT, Adherence, Quality and VOC.

Skills

Customer service

Problem solving

Communication

Multitasking

Attention to detail

Education

High School Diploma or equivalent

Associate or Bachelor’s degree or equivalent work experience

Tools

Windows applications

Data entry

Job description

Guardian Life is seeking a Client Service Delivery Associate III to deliver exceptional service across phone, email and chat. You will handle inquiries about benefits, billing, eligibility and claims, researching issues and resolving them accurately in a fast-paced environment.

This remote, full-time role offers starting pay of $21 per hour with a 3% annual bonus target, and a salary range of $42,830 to $64,250 per year.