Remote Client Service Specialist III

Guardian Life; United States; Remote; USD 42,830 - 64,250; Full time

Job summary

Guardian Life is seeking a Remote Client Service Delivery Associate III to provide exceptional customer service across phone, email, and chat. You will handle benefits, billing, eligibility, and claims inquiries, ensuring accurate, timely resolutions while navigating multiple systems.

The role emphasizes problem-solving, data privacy, and collaboration with internal teams in a fast-paced call center environment.

Qualifications

• High school diploma or equivalent is required.
• Ability to work across phone, email, and chat channels.
• Strong math aptitude, computer proficiency, and system navigation skills.
• Excellent verbal and written communication.
• Ability to manage time, prioritize tasks, and maintain schedule adherence.

Responsibilities

• Respond to inquiries via phone, email, and chat with timely resolutions.
• Assess needs, identify root causes, and determine solutions.
• Navigate multiple systems to research inquiries and document interactions.
• Build rapport and deliver high-quality customer experiences.
• Collaborate with internal teams to resolve complex issues.
• Adhere to performance metrics (AHT, Adherence, Quality, VOC).

Skills

Customer-focused

Root cause analysis

Multi-system navigation

Strong communication

Attention to detail

Time management

Education

High School Diploma or equivalent

Tools

Windows applications

Job description

Guardian Life is seeking a Remote Client Service Delivery Associate III to provide exceptional customer service across phone, email, and chat. You will handle benefits, billing, eligibility, and claims inquiries, ensuring accurate, timely resolutions while navigating multiple systems.

The role emphasizes problem-solving, data privacy, and collaboration with internal teams in a fast-paced call center environment.