Remote Client Service Delivery Associate III

Guardian Life; Salem (OR); Remote; USD 24,000 - 34,000; Full time

Benefits offered by this job

Remote work

Internet stipend or flexible schedule

Job summary

Guardian Life is seeking a Client Service Delivery Associate III for a fully remote role. This position supports customers via phone, email, and chat, handling inquiries about benefits, billing, eligibility, and claims with a focus on accuracy and timely resolutions.

A strong problem-solving mindset and ability to navigate multiple systems are essential for delivering high-quality customer experiences. The role emphasizes collaboration across teams, adherence to service metrics, and protecting

Qualifications

• Provides service across phone, email, and chat channels.
• Requires ability to navigate multiple systems and document interactions.
• Strong verbal and written communication skills required.
• Must manage time, prioritize tasks, and adhere to production and quality targets.
• Availability to work all call center shifts based on business needs.
• Direct-wired internet with minimum 50 Mbps download / 10 Mbps upload.

Responsibilities

• Respond to customer inquiries via phone, email, and chat with accurate resolutions.
• Assess customer needs, identify root causes, and determine solutions.
• Navigate multiple systems to research inquiries and document interactions.
• Build rapport and deliver high-quality customer experiences.
• Collaborate with internal teams to resolve complex issues and escalate when needed.
• Maintain performance metrics such as AHT, Adherence, Quality, and VOC.

Skills

Multichannel support

Problem solving

Communication

Time management

Attention to detail

Team collaboration

Customer service

Education

High School Diploma

Tools

Windows applications

Data entry

Job description

Guardian Life is seeking a Client Service Delivery Associate III for a fully remote role. This position supports customers via phone, email, and chat, handling inquiries about benefits, billing, eligibility, and claims with a focus on accuracy and timely resolutions.

A strong problem-solving mindset and ability to navigate multiple systems are essential for delivering high-quality customer experiences. The role emphasizes collaboration across teams, adherence to service metrics, and protecting