Remote Client Service Specialist - 3rd Shift

Y-Axis; Atlanta, Northern (GA, KY); Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

Paid Time Off (17 days)

Medical, Dental & Vision

Tuition Reimbursement

Employee Referral Bonuses

Employee Discounts

Wellness Incentives

Job summary

Crane Worldwide Germany GmbH in Atlanta, GA is seeking a Sr. Client Service Specialist for third shift to handle client inquiries, orders, and complaints, while ensuring timely resolutions in a fast-paced logistics environment.

The role requires 2+ years of client service experience and a strong understanding of freight forwarding processes. This remote-friendly position supports transportation and supply chain operations across multiple regions.

Qualifications

• High School Diploma or GED required.
• 2–4 years client service experience
• Experience in logistics or freight forwarding preferred.

Responsibilities

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Records consistent problem areas
• Resolves issues with orders, delivery dates or service.
• Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
• Responses are predominately routine but may require deviation from standard procedures
• Other duties as assigned

Skills

Client Service

Quality Focus

Problem Solving

Freight Forwarding Knowledge

Documentation Skills

Listening

Resolving Conflict

Multi-tasking

Education

High School Diploma or GED

Job description

Crane Worldwide Germany GmbH in Atlanta, GA is seeking a Sr. Client Service Specialist for third shift to handle client inquiries, orders, and complaints, while ensuring timely resolutions in a fast-paced logistics environment.

The role requires 2+ years of client service experience and a strong understanding of freight forwarding processes. This remote-friendly position supports transportation and supply chain operations across multiple regions.