Sr. Client Service Specialist - Third Shift

Y-Axis; Atlanta, Northern (GA, KY); Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

Paid Time Off (17 days)

Medical, Dental & Vision

Tuition Reimbursement

Employee Referral Bonuses

Employee Discounts

Wellness Incentives

Job summary

Crane Worldwide Germany GmbH in Atlanta, GA is seeking a Sr. Client Service Specialist for third shift to handle client inquiries, orders, and complaints, while ensuring timely resolutions in a fast-paced logistics environment.

The role requires 2+ years of client service experience and a strong understanding of freight forwarding processes. This remote-friendly position supports transportation and supply chain operations across multiple regions.

Qualifications

• High School Diploma or GED required.
• 2–4 years client service experience
• Experience in logistics or freight forwarding preferred.

Responsibilities

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Records consistent problem areas
• Resolves issues with orders, delivery dates or service.
• Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
• Responses are predominately routine but may require deviation from standard procedures
• Other duties as assigned

Skills

Client Service

Quality Focus

Problem Solving

Freight Forwarding Knowledge

Documentation Skills

Listening

Resolving Conflict

Multi-tasking

Education

High School Diploma or GED

Job description

Sr. Client Service Specialist - Third Shift at Crane Worldwide Germany GmbH

Atlanta, Georgia, United States - Full Time

Start Date

Immediate

Expiry Date

17 Oct, 26

Posted On

19 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Client Service, Quality Focus, Problem Solving, Freight Forwarding Knowledge, Documentation Skills, Listening, Resolving Conflict, Multi-tasking

Logistics;Transportation;Supply Chain and Storage

Description Essential Job Functions

• Responds to orders, general client inquiries, invoice questions and clientcomplaints.
• Records consistent problem areas
• Resolves issues with orders, delivery dates or service.
• Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
• Responses are predominately routine but may require deviation from standard procedures
• Other duties as assigned

Other Skills & Abilities

• Client Service skills
• Quality Focus
• Problem Solving
• Freight Forwarding Knowledge
• Documentation Skills
• Listening
• Resolving Conflict
• Ability to Multi-task

Physical Requirements

Job may require extended sitting or standing, use of standard office equipment.

Education & Experience

• High School Diploma or GED
• 2-4 years client service experience

Certifications and Licenses

Professional certification may be required in some areas

Why Should You Work For Crane?

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position.

They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check. More Information:http://www.dhs.gov/e-verify [http://www.dhs.gov/e-verify]Company benefits are contingent upon meeting eligibility requirements and planconditions.

Responsibilities

The role involves responding to client inquiries, orders, and complaints while resolving issues related to delivery and service. The specialist is responsible for determining problem causes, implementing solutions, and following up to ensure resolution.