Remote Client Service & Scheduling Specialist

Next Stop Travel; Richmond (VA); Remote; USD 36,000 - 54,000; Full time

Benefits offered by this job

Training and onboarding

Performance-based pay

Job summary

Next Stop Travel is a remote-first organization based in the United States, providing planning and coordination services to a broad client base. We are seeking a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process.

This role requires strong attention to detail and the ability to manage multiple tasks in a remote environment, with ongoing onboarding and training provided.

Qualifications

• Experience in customer service or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Independent

Digital tools

Attention to detail

Tools

Web-based tools

Job description

Next Stop Travel is a remote-first organization based in the United States, providing planning and coordination services to a broad client base. We are seeking a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process.

This role requires strong attention to detail and the ability to manage multiple tasks in a remote environment, with ongoing onboarding and training provided.