Remote Client Services & Scheduling Specialist

Next Stop Travel; Buffalo (NY); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Flexible remote work

Performance-based compensation

Training provided

Job summary

Next Stop Travel is a remote-based organization providing structured planning and coordination services to a broad client base. We are seeking a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process from a home office.

The ideal candidate will have strong attention to detail, excel at multitasking, and be proficient with digital tools and web-based systems.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative support

Strong communication

Independent work

Tools

CRM systems

Job description

Next Stop Travel is a remote-based organization providing structured planning and coordination services to a broad client base. We are seeking a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process from a home office.

The ideal candidate will have strong attention to detail, excel at multitasking, and be proficient with digital tools and web-based systems.