Remote Client Services & Scheduling Specialist

Next Stop Travel; Livonia (MI); Remote; USD 32,000 - 46,000; Full time

Benefits offered by this job

Flexible remote work

Performance-based compensation

Training and onboarding

Job summary

Next Stop Travel is a fully remote-based organization that designs and coordinates travel services for a diverse client base. We are seeking a Customer Service Representative who can manage client inquiries, organize service arrangements, and support the coordination process with precision.

This role emphasizes strong attention to detail, the ability to handle multiple tasks in a remote setting, and clear communication across platforms.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative skills

Organizational skills

Communication skills

Independent work

Digital tools

Attention to detail

Job description

Next Stop Travel is a fully remote-based organization that designs and coordinates travel services for a diverse client base. We are seeking a Customer Service Representative who can manage client inquiries, organize service arrangements, and support the coordination process with precision.

This role emphasizes strong attention to detail, the ability to handle multiple tasks in a remote setting, and clear communication across platforms.