Remote Client Resolution Senior Specialist

Truist; Orlando (FL); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k plan

Paid time off

Job summary

Truist is seeking a detail-oriented professional to provide comprehensive resolutions to verbal and written client complaints across centralized business units. The role emphasizes empathetic communication, regulatory compliance, and accurate intake/recordkeeping to minimize risk.

This Regular, full-time position requires five years in financial services or similar, strong client service and problem-solving skills, and fluency in English.

Qualifications

• Associate's degree or equivalent education and related training.
• Five years of high levels of performance in a financial services call center, bank operations or retail lending function.
• Excellent client service skills.
• Consistent success in effective problem resolution.
• Ability to multi-task in a high volume, fast-paced environment.
• Strong decision-making skills.
• Excellent verbal and written communication skills.
• Demonstrated proficiency in attention to detail with the ability to process information with a high degree of accuracy.
• Ability to speak fluent English language.

Responsibilities

• Provide full resolution and response to verbal and written client complaints for centrally supported business units in a professional and empathetic manner while ensuring regulatory compliance and operational accuracy.
• Ensure all client concerns from a complaint have been adequately addressed in a timely fashion and that proper grammar and professional correspondence is used when communicating with the business units and clients.
• Execute on Truist's Mission, Vision and Values and demonstrate distinctive client service attributes with each interaction with a client and other parties on matters related to the full resolution of complaint investigation and response.
• Sustain expertise needed to serve as a super user for the Complaint Management System and ensure data quality for reporting and analysis.
• Maintain current professional specialized knowledge of compliance regulations, bank products, policies and procedures.
• Escalate complaint-related trends and concerns to management, as needed.
• Take a leadership role in resolution and response of complex complaint scenarios.
• Works independently with minimum manager oversight.
• Assist direct manager by providing daily team support to fellow.

Education

Associate's degree

Tools

Complaint Management System

Microsoft Office

Job description

Truist is seeking a detail-oriented professional to provide comprehensive resolutions to verbal and written client complaints across centralized business units. The role emphasizes empathetic communication, regulatory compliance, and accurate intake/recordkeeping to minimize risk.

This Regular, full-time position requires five years in financial services or similar, strong client service and problem-solving skills, and fluency in English.