Senior Client Resolution Specialist (Remote | Mentorship)

PR Girl Manifesto; Greensboro (NC); Híbrido; USD 50.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k plan

Vacation days

Sick days

Paid holidays

Descripción de la vacante

Truist Financial Corporation is seeking a dedicated specialist to provide full resolution of verbal and written client complaints across central units. You will ensure timely, accurate responses with professional communications and maintain compliance with regulatory and reputational standards.

You will act as a super user for the Complaint Management System, mentor peers, and stay updated on banking policies and training while working in a hybrid setup with remote Saturdays and in-office other

Formación

• Associate's degree or equivalent education and related training.
• Five years of high levels of performance in a financial services call center, bank operations or retail lending function.
• Excellent client service skills.
• Consistent success in effective problem resolution.
• Ability to prioritize and organize tasks to meet deadlines.
• Team collaboration with off-site manager.
• Multi-task in a high volume, fast-paced environment.
• Strong decision-making skills.
• Excellent verbal and written communication skills.
• Attention to detail with high accuracy.
• Creative thinker and problem solver.
• Bright, articulate and detail oriented.
• Action oriented and self-disciplined.
• Maintain composure in emotional situations.
• Develop and maintain client relations and dedication to solving complaints.
• Operational experience to collaborate with other units.
• Proficiency in basic computer applications (MS Office).
• Ability to learn platform applications quickly.
• Fluent English
• Sequential and conceptual problem analysis.

Responsabilidades

• Provide full resolution and response to verbal and written client complaints for various business units.
• Ensure all client concerns are addressed promptly with professional grammar in communications.
• Demonstrate Truist's Mission, Vision and Values in every client interaction.
• Serve as a 'super user' for the Complaint Management System and ensure accurate data collection.
• Maintain current professional knowledge of compliance regulations and bank policies; complete training.
• Escalate complaint-related trends to management as needed.
• Lead resolution of complex complaints with cross-unit coordination.
• Work independently with minimal manager oversight.
• Assist manager with daily team support and mentorship.
• Work remotely on Saturdays and in office on other days.

Conocimientos

Customer service

Complaint resolution

Attention to detail

Communication skills

Problem solving

Empathy

Multi-tasking

Time management

Team collaboration

Microsoft Office

Educación

Associate's degree

Herramientas

Microsoft Office

Descripción del empleo

Truist Financial Corporation is seeking a dedicated specialist to provide full resolution of verbal and written client complaints across central units. You will ensure timely, accurate responses with professional communications and maintain compliance with regulatory and reputational standards.

You will act as a super user for the Complaint Management System, mentor peers, and stay updated on banking policies and training while working in a hybrid setup with remote Saturdays and in-office other