Senior Client Resolution & Compliance Specialist (Remote Sat)

Truist; Greensboro (NC); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health benefits

401k plan

Paid vacation

Job summary

Truist is seeking a dedicated professional to provide end-to-end resolution of verbal and written client complaints across central support units, ensuring regulatory compliance and high-quality client service. The role requires strong communication, multitasking, and leadership in complex scenarios.

You will operate as a mentor within the team, maintain up-to-date regulatory knowledge, and support data-driven complaint handling, with a focus on accuracy and timely responses across multiple

Qualifications

• Associate's degree or equivalent education and related training.
• Five years of high levels of performance/achievement in a financial services call center, bank operations or retail lending function.
• Excellent client service skills.
• Consistent success in effective problem resolution.
• Ability to prioritize and organize tasks to meet deadlines.
• Ability to multi-task in a high volume, fast-paced environment.
• Strong decision-making skills.
• Effective listening skills.
• Excellent verbal and written communication skills.
• Attention to detail with high accuracy.

Responsibilities

• Provide full resolution and response to verbal and written client complaints for centrally supported business units in a professional and empathetic manner while ensuring regulatory compliance and operational accuracy.
• Ensure all client concerns from a complaint have been adequately addressed in a timely fashion and that proper grammar and professional correspondence is used when communicating with the business units and clients.
• Execute on Truist's Mission, Vision and Values and demonstrate distinctive client service attributes with each interaction with a client and other parties on matters related to the full resolution of complaint investigation and response.
• Sustain expertise needed to serve as a 'super user' for the Complaint Management System and ensure accurate information and documentation is collected for data aggregation and analysis.
• Maintain current professional specialized knowledge of compliance regulations, bank products, policies and procedures and other Business Unit strategies by completing all training applicable to areas of expertise.
• Escalate complaint-related trends and concerns to management, as needed.
• Take a leadership role in resolution and response of complex complaint scenarios and cross-unit coordination.
• Work independently with minimum manager oversight.
• Assist direct manager by providing daily team support to fellow.

Skills

Client service

Communication skills

Problem solving

Attention to detail

Team collaboration

Multitasking

Fluent English

Education

Associate degree

Tools

Microsoft Office

Job description

Truist is seeking a dedicated professional to provide end-to-end resolution of verbal and written client complaints across central support units, ensuring regulatory compliance and high-quality client service. The role requires strong communication, multitasking, and leadership in complex scenarios.

You will operate as a mentor within the team, maintain up-to-date regulatory knowledge, and support data-driven complaint handling, with a focus on accuracy and timely responses across multiple