Remote Client Journey Specialist

traveling-with-mchaila; Colorado Springs (CO); Remote; USD 36,000 - 54,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Training provided

Ongoing support

Digital tools

Skill development

Job summary

traveling-with-mchaila is seeking a personable and organized Client Journey Coordinator to help clients move through the planning process with confidence. You’ll be the point of contact from the first conversation through final trip preparations, ensuring all details are accurate and up-to-date.

This fully remote role suits someone who enjoys working with people, staying organized, and juggling multiple details at once.

Qualifications

• Strong communication and organizational skills required.
• Comfortable speaking with and assisting clients.
• Good attention to detail and follow-through.
• Able to manage multiple requests while staying organized.
• Comfortable learning new software and online systems.
• Dependable, self-motivated, and able to work independently.

Responsibilities

• Connect with clients to understand their plans, preferences, and needs.
• Organize client information and keep records up to date.
• Research destinations, accommodations, activities, and transportation options.
• Assist with coordinating reservations and itinerary details.
• Follow up with clients regarding changes, confirmations, or missing information.
• Keep track of deadlines and important planning details.
• Use online platforms and digital tools to manage client requests.
• Provide friendly, timely support throughout the planning process.
• Help ensure clients have clear and organized information before their trip.

Skills

Communication skills

Organizational skills

Client-facing

Attention to detail

Multitasking

Tech-savvy

Independent worker

Job description

traveling-with-mchaila is seeking a personable and organized Client Journey Coordinator to help clients move through the planning process with confidence. You’ll be the point of contact from the first conversation through final trip preparations, ensuring all details are accurate and up-to-date.

This fully remote role suits someone who enjoys working with people, staying organized, and juggling multiple details at once.