Remote Client Journey Navigator

traveling-with-mchaila; Peachtree City (GA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Training and guidance

Ongoing support

Digital tools access

Skill building opportunities

Job summary

traveling-with-mchaila is seeking a personable and organized Client Journey Coordinator to guide clients through the planning process, from the initial conversation to final trip preparations.

This fully remote role focuses on gathering client preferences, researching destinations and options, organizing reservations and itineraries, updating trip information, and following up on changes or missing details.

Qualifications

• Excellent written and verbal communication.
• Strong organizational skills and detail orientation.
• Able to manage multiple requests and deadlines.
• Willingness to learn new software and online systems.
• Self-motivated and dependable.
• Positive, client‑friendly attitude.

Responsibilities

• Connect with clients to understand plans, preferences, and needs.
• Organize client information and keep records up to date.
• Research destinations, accommodations, activities, and transportation options.
• Coordinate reservations and itinerary details.
• Follow up with clients regarding changes, confirmations, or missing information.
• Keep track of deadlines and important planning details.
• Use online platforms and digital tools to manage client requests.
• Provide friendly, timely support throughout the planning process.
• Ensure clients have clear and organized information before their trip.

Skills

Communication skills

Organizational skills

Attention to detail

Multitasking

Willingness to learn software

Independence

Positive attitude

Job description

traveling-with-mchaila is seeking a personable and organized Client Journey Coordinator to guide clients through the planning process, from the initial conversation to final trip preparations.

This fully remote role focuses on gathering client preferences, researching destinations and options, organizing reservations and itineraries, updating trip information, and following up on changes or missing details.