Remote Client Journey Concierge

Traveling with Mchaila; Colorado Springs (CO); Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Fully remote

Flexible schedule

Training provided

Ongoing support

Digital tools

Skill development

Job summary

Traveling with Mchaila is seeking a personable and organized Client Journey Coordinator to help clients move through the planning process with confidence. This fully remote role involves gathering client preferences, researching options, organizing reservations, and keeping trip information up to date from first conversation through final preparations.

You will assist with coordinating reservations, updating itineraries, and following up on details, while communicating clearly with clients to

Qualifications

• Strong communication and organizational skills required.
• Ability to assist clients with confidence and professionalism.
• Excellent attention to detail and follow-through.
• Ability to manage multiple requests while staying organized.
• Comfort with learning new software and online systems.
• Dependable, self-motivated and able to work independently.
• Maintains a positive attitude and genuine interest in helping people.

Responsibilities

• Connect with clients to understand plans, preferences, and needs.
• Organize client information and keep records up to date.
• Research destinations, accommodations, activities, and transportation options.
• Coordinate reservations and itinerary details.
• Follow up with clients regarding changes, confirmations, or missing information.
• Track deadlines and planning details.
• Use online platforms and digital tools to manage requests.
• Provide friendly, timely support throughout the planning process.
• Ensure clients have clear and organized information before their trip.

Skills

Communication

Organization

Customer service

Attention to detail

Multitasking

Learning new software

Independent work

Positive attitude

Job description

Traveling with Mchaila is seeking a personable and organized Client Journey Coordinator to help clients move through the planning process with confidence. This fully remote role involves gathering client preferences, researching options, organizing reservations, and keeping trip information up to date from first conversation through final preparations.

You will assist with coordinating reservations, updating itineraries, and following up on details, while communicating clearly with clients to