Remote Customer Care and Coordination Specialist

traveling-with-mchaila; Hershey (PA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Fully remote

Structured onboarding

Supportive team

Job summary

traveling-with-mchaila is seeking a customer-focused Customer Service Representative to support clients through an advisor-led travel planning process. This fully remote role emphasizes organized workflows, timely follow-ups, and accurate records to ensure a seamless experience from start to finish.

You will collaborate with assigned advisors, respond to inquiries, coordinate scheduling, and maintain clear communication and documentation while delivering high-quality support in a structured

Qualifications

• Excellent communication and customer service skills.
• Ability to manage multiple requests and prioritize.
• Attention to detail and strong organizational abilities.
• Comfortable working independently in a remote environment.
• Reliable, professional, and proactive.
• Tech-savvy and quick to learn new systems.
• Experience in customer service, coordination, or administration is helpful but not required.

Responsibilities

• Support customers throughout the travel planning process
• Respond to client inquiries and provide accurate, timely information
• Assist with scheduling, confirmations, updates, and follow-ups
• Coordinate communication between clients and vendors as needed
• Maintain accurate digital records and organized client documentation
• Monitor outstanding items and ensure tasks are completed on schedule
• Support efficient operations by keeping workflows organized and aligned

Skills

Communication

Customer service

Organization

Remote work

Tech-savvy

Multitasking

Proactive

Attention to detail

Job description

traveling-with-mchaila is seeking a customer-focused Customer Service Representative to support clients through an advisor-led travel planning process. This fully remote role emphasizes organized workflows, timely follow-ups, and accurate records to ensure a seamless experience from start to finish.

You will collaborate with assigned advisors, respond to inquiries, coordinate scheduling, and maintain clear communication and documentation while delivering high-quality support in a structured