Remote Client Experience Coordinator

traveling-with-mchaila; Colorado; On-site; USD 45,000 - 60,000; Full time

Job summary

traveling-with-mchaila is seeking a personable Client Journey Coordinator to help clients move through the planning process with confidence. This fully remote role focuses on gathering preferences, researching options, organizing reservations, and updating trip details from start to finish.

You'll support clients with clear information, timely responses, and proactive follow-up, while staying organized and detail-oriented in a fast-paced, people-focused environment.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational abilities and time management.
• Comfortable speaking with clients and guiding them through steps.
• Ability to manage multiple requests with accuracy.
• Willingness to learn new software and online tools.
• Positive, proactive, and customer-centric mindset.

Responsibilities

• Connect with clients to understand plans, preferences, and needs.
• Organize client information and keep records up to date.
• Research destinations, accommodations, activities, and transportation options.
• Assist with coordinating reservations and itinerary details.
• Follow up with clients regarding changes, confirmations, or missing information.
• Keep track of deadlines and important planning details.
• Use online platforms and digital tools to manage client requests.
• Provide friendly, timely support throughout the planning process.
• Help ensure clients have clear and organized information before their trip.

Skills

Communication

Organization

Client support

Attention to detail

Multi-tasking

Independence

Software learning

Positive attitude

People-focused

Job description

traveling-with-mchaila is seeking a personable Client Journey Coordinator to help clients move through the planning process with confidence. This fully remote role focuses on gathering preferences, researching options, organizing reservations, and updating trip details from start to finish.

You'll support clients with clear information, timely responses, and proactive follow-up, while staying organized and detail-oriented in a fast-paced, people-focused environment.