Remote Client Intake Specialist | Compassionate Onboarding

Parmele Disability Advocates; Saint Joseph (MO); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Wellness resources

401(k)

Dental insurance

Job summary

Parmele Disability Advocates is seeking a Client Intake Specialist to be the first point of contact for prospective clients, offering compassionate support and clear guidance during an important time. Training is provided, and after training, employees transition to a hybrid/remote schedule with company equipment provided.

The role focuses on professional communication, active listening, and problem-solving to ensure a positive client experience from onboarding through continued support.

Qualifications

• Confident, compassionate phone presence that builds trust quickly.
• Skilled in guiding conversations and maintaining appropriate pacing.
• Treats each call with care, attention, and professionalism—regardless of time of day.
• Proficient in Microsoft Office and comfortable working with client database systems.
• Prior experience in phone-based customer service or sales preferred.
• Strong rapport-building skills and ability to foster connections over the phone.
• Highly organized, able to multitask, and meet deadlines.
• Detail-oriented with excellent verbal and written communication skills.
• Excellent opportunity for growth in a professional legal environment.

Responsibilities

• Clearly present and explain the firm's legal services to prospective clients.
• Make outbound calls and follow up with individuals who have expressed interest in legal assistance.
• Achieve client onboarding and outreach goals within established timelines.
• Address client questions and concerns with empathy, professionalism, and clarity.
• Schedule appointments and maintain consistent follow-up to ensure a seamless client experience.

Skills

Phone-based service

Active listening

Empathy

Communication

Time management

Tools

Microsoft Office

CRM systems

Job description

Parmele Disability Advocates is seeking a Client Intake Specialist to be the first point of contact for prospective clients, offering compassionate support and clear guidance during an important time. Training is provided, and after training, employees transition to a hybrid/remote schedule with company equipment provided.

The role focuses on professional communication, active listening, and problem-solving to ensure a positive client experience from onboarding through continued support.