Client Intake Specialist — Remote/Hybrid with Training

Parmele Disability Advocates; Poplar Bluff (MO); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Wellness resources

401(k)

Dental insurance

Job summary

Parmele Disability Advocates is seeking a Client Intake Specialist to be the first point of contact for prospective clients. The role starts with in-office training, then transitions to a hybrid/remote schedule, with company equipment provided after training completes.

You will explain legal services, conduct outbound outreach, and support onboarding with a professional, compassionate approach. The position emphasizes strong phone presence, clear communication, and the ability to balance

Qualifications

• Experience in phone-based customer service or sales preferred.
• Strong written and verbal communication skills.
• Highly organized and able to multitask.
• Proficient in Microsoft Office and comfortable with client databases.

Responsibilities

• Clearly present and explain the firm's legal services to prospective clients.
• Make outbound calls and follow up with individuals who have expressed interest in legal assistance.
• Achieve client onboarding and outreach goals within established timelines.
• Address client questions and concerns with empathy, professionalism, and clarity.
• Schedule appointments and maintain consistent follow-up to ensure a seamless client experience.

Skills

Phone presence

Active listening

Empathy

Professional communication

Microsoft Office

CRM systems

Organization

Multitasking

Deadline-driven

Rapport-building

Attention to detail

Tools

Microsoft Office

CRM software

Job description

Parmele Disability Advocates is seeking a Client Intake Specialist to be the first point of contact for prospective clients. The role starts with in-office training, then transitions to a hybrid/remote schedule, with company equipment provided after training completes.

You will explain legal services, conduct outbound outreach, and support onboarding with a professional, compassionate approach. The position emphasizes strong phone presence, clear communication, and the ability to balance