Client Intake Specialist - Hybrid/Remote with Growth

Parmele Disability Advocates; Joplin (MO); Hybrid; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Wellness resources

401(k)

Dental insurance

Job summary

Parmele Disability Advocates in the United States is seeking a Client Intake Specialist to be the first contact for prospective clients, delivering compassionate support and clear guidance during an important time. This role begins with in-office training, transitions to hybrid/remote work after completion, and includes paid training, opportunities for growth, and a supportive legal environment.

You'll build trust over the phone, schedule appointments, and help clients access life-changing

Qualifications

• Confident, compassionate phone presence that builds trust.
• Guides conversations with appropriate pacing.
• Professional on calls, regardless of time.
• Proficient in Microsoft Office and CRM systems.
• Prior experience in phone-based customer service or sales preferred.
• Strong rapport-building skills over the phone.
• Highly organized and able to meet deadlines.
• Detail-oriented with strong written and verbal communication.

Responsibilities

• Clearly present and explain the firm's legal services to prospective clients.
• Make outbound calls and follow up with individuals who have expressed interest in legal assistance.
• Achieve client onboarding and outreach goals within established timelines.
• Address client questions and concerns with empathy, professionalism, and clarity.
• Schedule appointments and maintain consistent follow-up to ensure a seamless client experience.

Skills

Phone presence

Active listening

Communication skills

Organization

Written communication

Multitasking

Customer service

Tools

Microsoft Office

CRM systems

Job description

Parmele Disability Advocates in the United States is seeking a Client Intake Specialist to be the first contact for prospective clients, delivering compassionate support and clear guidance during an important time. This role begins with in-office training, transitions to hybrid/remote work after completion, and includes paid training, opportunities for growth, and a supportive legal environment.

You'll build trust over the phone, schedule appointments, and help clients access life-changing