Customer Success Account Coordinator

Echo Global Logistics, Inc; New Jersey; On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Advancement potential

Team events

Job summary

Roadtex Transportation is seeking an Account Coordinator to manage daily operations for transactional clients, ensuring expectations are exceeded through diligent support and collaboration with internal and external partners.

The role emphasizes timely pickup/delivery entry, issue resolution for AR/AP, and close collaboration with account teams to deliver superior service in a fast-paced environment.

Qualifications

• High school diploma required; a 2-year community college or vocational degree highly preferred.
• At least 1 year of experience in customer service or logistics.
• Proven multitasking and problem-solving skills for challenging customer issues.
• Intermediate skills with Microsoft Office, Outlook, Word, and Excel.

Responsibilities

• Support a portfolio of transactional accounts, executing tasks that drive operational success.
• Prioritize standard daily duties and ad-hoc requests to meet account needs.
• Enter pickup and delivery requests for client shipments.
• Assist in resolving Accounts Receivable and Accounts Payable issues.
• Collaborate with Account Executives and Senior Account Executives to provide world-class customer service.
• Proactively communicate issues to the team.
• Manage relationships within accounts.
• Gain competency and adopt Roadtex/Echo technology to work efficiently.

Skills

Customer service

Logistics

Communication

Team collaboration

Time management

Problem solving

Education

High school diploma

Associate degree preferred

Tools

Microsoft Office

Outlook

Word

Excel

Job description

Roadtex Transportation is a leader in the nationwide LTL industry, specializing in transporting time and temperature‑sensitive products. As an Account Coordinator, you will manage the daily operations of transactional clients, ensuring customer expectations are exceeded through diligent support and collaboration with internal and external partners.

Responsibilities

• Support a portfolio of transactional accounts, executing tasks that drive operational success.
• Prioritize standard daily duties and ad‑hoc requests to meet account needs.
• Enter pickup and delivery requests for client shipments.
• Assist in resolving Accounts Receivable and Accounts Payable issues.
• Collaborate with Account Executives and Senior Account Executives to provide world‑class customer service.
• Proactively communicate issues to the team.
• Manage relationships within accounts.
• Gain competency and adopt Roadtex/Echo technology to work efficiently.

Qualifications

• High school diploma required; a 2‑year community college or vocational degree highly preferred.
• At least 1 year of experience in customer service or logistics.
• Proven track record of multitasking and problem‑solving, especially with challenging customer issues.
• Intermediate skills with Microsoft Office, Outlook, Word, and Excel.
• Ability to follow standard operating procedures with little to no oversight.
• Clear, concise communication skills, both written and verbal.
• Works well in a fast‑paced team environment and collaborates effectively with others.

Desired Qualities

• Mastery of time management and task completion.
• Proactive in identifying and offering help before being asked.
• Strong problem‑solving abilities in dynamic situations.
• Adaptable to shifting priorities.
• Commitment to learning and career development.
• Positive energy, collaboration, and intellectual honesty.
• Customer‑centric mindset.

Benefits

• Competitive compensation package.
• Medical, Dental, Vision, Disability, Life Insurance, and 401(k) plans.
• Advancement potential.
• Fun and energetic work environment with company‑wide events and supportive coworkers.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or veteran status.

Physical Demands

This role operates in an office environment using a computer, telephone, and other office equipment. The noise level is typical of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the day and is required to sit, talk, or hear regularly.