Remote Client Success Project Lead

Drips.com; Dallas (TX); Remote; USD 90,000 - 120,000; Full time

Job summary

Drips is seeking a Client Success Project Manager to lead end-to-end client onboarding and implementation projects from kickoff to launch. You will collaborate with Sales, Solution Consulting, and Account teams to translate business goals into executable plans.

In this remote-US role, you will drive timelines, host kickoff meetings, manage risks, and ensure successful integration with client systems, supporting long-term growth and client satisfaction.

Qualifications

• 3–5 years of project management, implementation, or client onboarding experience.
• Ability to manage multiple concurrent projects and deadlines without losing detail.
• Strong written and verbal communication skills for meetings with client stakeholders.
• Proficiency with project management and CRM tooling (e.g., Salesforce, SharePoint, Smartsheet, Asana, ClickUp).
• Bachelor’s degree or equivalent practical experience.

Responsibilities

• Own a portfolio of client implementations from close of sale through launch with clear objectives and timelines.
• Translate client goals into actionable project plans in collaboration with Sales and Solutions teams.
• Co-host client kickoff meetings and planning sessions to drive outcomes.
• Produce standardized project deliverables outlining scope, milestones, roles, and success measures.
• Build and maintain detailed project plans reflecting timelines and SLAs.
• Coordinate integration milestones (SFTP, API) with partners through testing and launch readiness.
• Escalate risks early with recommended path forward.
• Host weekly client and internal project meetings and provide status updates.

Skills

Project management

SaaS experience

Stakeholder communication

CRM tooling

Cross-functional collaboration

Education

Bachelor’s degree or equivalent practical experience

Tools

Salesforce

SharePoint

Smartsheet

Asana

ClickUp

Job description

Drips is seeking a Client Success Project Manager to lead end-to-end client onboarding and implementation projects from kickoff to launch. You will collaborate with Sales, Solution Consulting, and Account teams to translate business goals into executable plans.

In this remote-US role, you will drive timelines, host kickoff meetings, manage risks, and ensure successful integration with client systems, supporting long-term growth and client satisfaction.