Remote Client Experience Specialist

Effortless travel solutions ETS; Chandler (AZ); Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Fully remote work environment

Training and industry tools

Professional development opportunities

Travel-related perks

Collaborative team culture

Job summary

Effortless travel solutions ETS is seeking an Experience Coordinator to serve as the primary contact for clients, guiding them through travel planning with clear communication and organized support. This remote role emphasizes top-tier service, responsiveness, and attention to detail.

You will respond to inquiries, provide personalized assistance, verify information, and follow up to ensure a seamless experience for each client from start to finish.

Qualifications

• Excellent communication and interpersonal skills.
• Previous experience in customer service or client support roles.
• Hospitality or travel-related experience preferred.
• Strong attention to detail and organizational skills.
• Comfortable using technology, online systems, and booking tools.
• Ability to work independently and manage time effectively.
• Reliable internet connection.

Responsibilities

• Client Communication: Respond to client inquiries promptly and professionally.
• Client Support: Provide personalized assistance during planning and travel.
• Accurate Information: Ensure travel information shared with clients is current and complete.
• Follow-Up: Maintain regular follow-up with clients to ensure satisfaction.
• Problem Resolution: Identify and resolve client issues efficiently.

Skills

Communication

Customer service

Hospitality/travel experience

Attention to detail

Time management

Independent work

Reliable internet

Tech-savvy

Job description

Effortless travel solutions ETS is seeking an Experience Coordinator to serve as the primary contact for clients, guiding them through travel planning with clear communication and organized support. This remote role emphasizes top-tier service, responsiveness, and attention to detail.

You will respond to inquiries, provide personalized assistance, verify information, and follow up to ensure a seamless experience for each client from start to finish.