Remote Client Experience Manager | Growth & Retention

Market My Market

North Carolina

Remoto

USD 70.000 - 80.000

Tempo pieno

5 giorni fa

Candidati tra i primi

Aumenta le possibilità di ricevere una risposta da questo datore di lavoro

Il tuo curriculum e una lettera di presentazione personalizzati, che corrispondono esattamente a ciò che sta cercando.

Supera i filtri ATS

Vantaggi offerti da questo lavoro

Health insurance

401(k) plan

PTO 2.25 weeks

Remote work

Descrizione del lavoro

Market My Market is seeking a remote Client Experience Manager to oversee a portfolio of 30-40 law firms, medical, and dental clients. You will lead account strategies, upsell opportunities, and renewals while collaborating with CSAs and reporting to the Director of Client Experience.

You will drive client success, conduct trend reviews, GBP performance assessments, content roadmaps, and regular monthly reporting prep.

Competenze

3+ years managing a portfolio of SEO clients at a digital marketing agency.
Proven track record of managing client relationships and driving client retention.
Experience with organic SEO strategy development and execution.
Strong understanding of Google Business Profile optimization and local search marketing.
Experience analyzing SEO performance data and communicating insights to clients.

Mansioni

Develop and implement customized account strategies to help clients achieve their marketing goals, ensuring alignment with their business objectives.
Identify opportunities for upselling additional services and secure contract renewals through consistent communication and value demonstration.
Act as the primary liaison between clients and internal teams, fostering trust and maintaining strong relationships.
Attend client events, industry conferences, and meetings to strengthen partnerships and represent Market My Market.
Oversee a portfolio of 30-40 clients, ensuring all deliverables are met and proactively addressing client concerns.
Work closely with CSAs to coordinate the execution of marketing activities, including content delivery, reporting, and project management.
Track and report on client performance metrics, ensuring campaigns deliver measurable results.
Address client challenges by coordinating with internal teams and presenting solutions to maintain satisfaction and retention.
Provide insights and recommendations based on client needs, market trends, and campaign performance.
Create thoughtful client experiences and gifting that shows care for the client as an individual and investment in the relationship.