Remote Client Experience Manager

Market My Market; Texas; Remote; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health insurance benefits

PTO: 2.25 weeks per year

401(k) plan (after 1 year of emploioym

Remote work opportunity

Job summary

Market My Market is seeking a Client Experience Manager to lead a portfolio of 30-40 client accounts, primarily law firms and medical practices, delivering account strategy, upsell opportunities, and value-driven insights. You will collaborate with CSAs and report to the Director of Client Experience from a fully remote position across eligible states.

Ideal candidates have 3+ years managing SEO clients, strong analytics, and excellent communication.

Qualifications

• 3+ years managing a portfolio of SEO clients at a digital marketing agency.
• Ability to interpret Google Search Console data and explain ranking movement to a non-technical business owner.
• Experience discussing the trade-offs of a Google Business Profile category change with a client on a call.
• Proven track record of managing client relationships and driving client retention.
• Experience with organic SEO strategy development and execution.
• Strong understanding of Google Business Profile optimization and local search marketing.
• Experience analyzing SEO performance data and communicating insights to clients.
• Knowledge of Legal, Dental or Medical industries.
• Excellent verbal and written communication skills.
• Ability to build trust and rapport with clients quickly.
• Problem-solving skills and ability to navigate challenging client conversations.
• Strong organizational skills to manage multiple accounts simultaneously.
• Proficiency with tools such as Google Analytics, Google Search Console, Ahrefs, HubSpot, and project management software.

Responsibilities

• Account Strategy: Develop and implement customized account strategies to help clients achieve their marketing goals, ensuring alignment with their business objectives
• Upsells and Renewals: Identify opportunities for upselling additional services and secure contract renewals through consistent communication and value demonstration
• Client Relationship Management: Act as the primary liaison between clients and internal teams, fostering trust and maintaining strong relationships
• Client Event Representation: Attend client events, industry conferences, and meetings to strengthen partnerships and represent Market My Market
• Portfolio Management: Oversee a portfolio of 30-40 clients, ensuring all deliverables are met and proactively addressing client concerns
• Collaboration with CSAs: Work closely with CSAs to coordinate the execution of marketing activities, including content delivery, reporting, and project management
• Performance Monitoring: Track and report on client performance metrics, ensuring campaigns deliver measurable results
• Problem Solving: Address client challenges by coordinating with internal teams and presenting solutions to maintain satisfaction and retention
• Strategic Consultation: Provide insights and recommendations based on client needs, market trends, and campaign performance
• Client Experience: Create thoughtful client experiences and gifting that shows care for the client as an individual and investment in the relationship

Skills

SEO

Client management

Google Analytics

Google Search Console

Ahrefs

HubSpot

Project management

Local SEO

Google Business Profile

Communication

Tools

Google Analytics

Google Search Console

Ahrefs

HubSpot

Project management software

Google Business Profile

Job description

Market My Market is seeking a Client Experience Manager to lead a portfolio of 30-40 client accounts, primarily law firms and medical practices, delivering account strategy, upsell opportunities, and value-driven insights. You will collaborate with CSAs and report to the Director of Client Experience from a fully remote position across eligible states.

Ideal candidates have 3+ years managing SEO clients, strong analytics, and excellent communication.