Client Experience Coordinator

Newhorizonscareergroup; Corpus Christi (TX); Remote; USD 44,000 - 55,000; Full time

Job summary

Newhorizonscareergroup is seeking a personable Client Experience Coordinator to support clients through planning and reservation processes, ensuring a smooth and positive overall experience in a remote, customer‑focused role based from Corpus Christi, TX.

You will communicate professionally, coordinate options, verify details, maintain organized client records, and respond promptly to questions and changes while sustaining strong client relationships from initial inquiry through completion.

Qualifications

• Strong interpersonal and communication skills.
• Customer-focused and professional approach.
• Excellent attention to detail.
• Good organizational and time-management abilities.
• Ability to listen carefully and understand individual client needs.
• Comfortable using online systems and digital communication tools.
• Ability to manage multiple requests and priorities.
• Ability to work independently.
• Reliable follow-through and problem-solving skills.

Responsibilities

• Communicate with clients to understand preferences, priorities, and service needs.
• Assist with researching and coordinating appropriate options and services.
• Provide clear information and timely updates throughout the planning process.
• Support reservation requests and review details for accuracy.
• Provide confirmations and other important information to clients.
• Follow up with clients when additional information or action is needed.
• Maintain organized and accurate client records.
• Communicate professionally with service providers when necessary.
• Help resolve routine client concerns and identify appropriate next steps.
• Maintain ongoing client relationships through responsive communication and follow-up.
• Support a consistent and positive client experience from initial inquiry through completion.

Skills

Interpersonal skills

Customer-focused

Attention to detail

Organizational skills

Active listening

Digital tools

Multitasking

Independent work

Follow-through

Client relations experience

Tools

Online systems

Digital communication tools

Job description

We are seeking a personable and organized Client Experience Coordinator to support clients throughout the planning and reservation process while helping create a smooth and positive overall experience. This role is well suited for someone who enjoys working with people, communicates professionally, and takes pride in providing attentive service.

Key Responsibilities

• Communicate with clients to understand preferences, priorities, and service needs
• Assist with researching and coordinating appropriate options and services
• Provide clear information and timely updates throughout the planning process
• Support reservation requests and review details for accuracy
• Provide confirmations and other important information to clientsAssist with questions, modifications, and special requests
• Follow up with clients when additional information or action is needed
• Maintain organized and accurate client records
• Communicate professionally with service providers when necessary
• Help resolve routine client concerns and identify appropriate next steps
• Maintain ongoing client relationships through responsive communication and follow-up
• Support a consistent and positive client experience from initial inquiry through completion

Qualifications

• Strong interpersonal and communication skills
• Customer-focused and professional approach
• Excellent attention to detail
• Good organizational and time-management abilities
• Ability to listen carefully and understand individual client needs
• Comfortable using online systems and digital communication tools
• Ability to manage multiple requests and priorities
• Ability to work independently
• Reliable follow-through and problem-solving skills
• Previous experience in customer service, hospitality, client relations, administration, reservations, or a related field is helpful but not required

Training & Support

• Remote work environment
• Structured initial training
• Ongoing role-specific training
• Access to online tools and resources