Remote-Eligible Collections & Customer Service Associate

Crafted Staff; Middletown Township (PA); Hybrid; USD 23,419 - 33,062; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

PTO

Job summary

Crafted Staff is hiring a Customer Service Collections Associate in the United States. Start in person with paid training, then transition to remote work after meeting KPIs. This full-time role focuses on handling inbound and outbound calls to resolve past-due accounts, while maintaining a professional, solutions-based approach.

The position emphasizes strong communication, reliable attendance, and the ability to document activity accurately across systems in a fast-paced call center environment.

Qualifications

• Strong communication on the phone and clear, respectful conversations.
• Customer-service mindset: firm, fair, and respectful interactions.
• Basic computer skills across multiple screens/systems.
• Strong attention to detail and accurate documentation.
• Ability to handle sensitive conversations and maintain confidentiality.
• Reliable attendance and punctuality.

Responsibilities

• Handle inbound and outbound calls about account balances and payment options.
• Provide a positive customer experience while remaining confident and professional.
• Set up payment arrangements within approved guidelines.
• Answer questions, handle basic disputes, and route requests appropriately.
• Accurately document account activity in internal systems.
• Meet expectations for call quality, productivity, and KPIs.
• Follow company policies and compliance requirements.

Skills

Customer service

Phone handling

Communication

Attention to detail

Documentation

Tools

CRM systems

Multiple screens

Job description

Crafted Staff is hiring a Customer Service Collections Associate in the United States. Start in person with paid training, then transition to remote work after meeting KPIs. This full-time role focuses on handling inbound and outbound calls to resolve past-due accounts, while maintaining a professional, solutions-based approach.

The position emphasizes strong communication, reliable attendance, and the ability to document activity accurately across systems in a fast-paced call center environment.