Remote Client Coordinator — Data & Case Support

ExamWorks; Rockford (IL); À distance; USD 19 000 - 28 000; Plein temps

Avantages offerts par ce poste

Medical, vision, dental

Paid time off

401k

Résumé du poste

ExamWorks is seeking a Client Coordinator to join our team. You will service inquiries from clients, physicians, nurses or any representative acting on behalf of a client.

This position handles data preparation, data entry, data tracking, documentation and filing with a strong emphasis on quality customer service and regulatory compliance. Responsibilities include assigning cases to reviewers, contacting clients for questions, and coordinating with reviewers to ensure timely case submission.

Qualifications

• High school diploma or equivalent required.
• Minimum one year clerical experience; or equivalent combination of education and experience preferred.
• Experience in a medical office or insurance industry preferred.

Responsabilités

• Handle inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or information requests.
• Enter client or claimant information in systems and retrieve data as needed.
• Maintain daily contact with QA department regarding workflow and status.
• Contact providers for assignment and update database.
• File and archive open and closed cases.
• Verify client information is current and documented in the system.
• Work independently and with team to ensure timely case submission.
• Direct calls to other departments as needed.
• Perform clerical tasks such as typing, filing, emailing, and proofreading.
• Support resolution of customer complaints and quality assurance issues.

Connaissances

Exceptional communication

Independent work

Time management

Attention to detail

Formation

High school diploma or equivalent

1 year clerical experience

Medical office/insurance experience

Outils

Microsoft Word

Outlook

Excel

Internet

Description du poste

ExamWorks is seeking a Client Coordinator to join our team. You will service inquiries from clients, physicians, nurses or any representative acting on behalf of a client.

This position handles data preparation, data entry, data tracking, documentation and filing with a strong emphasis on quality customer service and regulatory compliance. Responsibilities include assigning cases to reviewers, contacting clients for questions, and coordinating with reviewers to ensure timely case submission.