Client Coordinator (32730)

ExamWorks; Rockford (IL); Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, vision, dental

Paid time off

401k

Job summary

ExamWorks is seeking a Client Coordinator to join our team. You will service inquiries from clients, physicians, nurses or any representative acting on behalf of a client.

This position handles data preparation, data entry, data tracking, documentation and filing with a strong emphasis on quality customer service and regulatory compliance. Responsibilities include assigning cases to reviewers, contacting clients for questions, and coordinating with reviewers to ensure timely case submission.

Qualifications

• High school diploma or equivalent required.
• Minimum one year clerical experience; or equivalent combination of education and experience preferred.
• Experience in a medical office or insurance industry preferred.

Responsibilities

• Handle inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or information requests.
• Enter client or claimant information in systems and retrieve data as needed.
• Maintain daily contact with QA department regarding workflow and status.
• Contact providers for assignment and update database.
• File and archive open and closed cases.
• Verify client information is current and documented in the system.
• Work independently and with team to ensure timely case submission.
• Direct calls to other departments as needed.
• Perform clerical tasks such as typing, filing, emailing, and proofreading.
• Support resolution of customer complaints and quality assurance issues.

Skills

Exceptional communication

Independent work

Time management

Attention to detail

Education

High school diploma or equivalent

1 year clerical experience

Medical office/insurance experience

Tools

Microsoft Word

Outlook

Excel

Internet

Job description

We're looking for a Client Coordinator to join our team! The Client Coordinator is responsible for servicing inquiries from clients, physicians, nurses or any representative acting on behalf of a client. This position is responsible for data preparation, data entry, data tracking, documentation and filing. All duties are handled with a high degree of quality customer service and in compliance with all regulatory and company standards. In addition, the Client Coordinator will be responsible for assigning cases to reviewers, contacting clients with questions or clarifications, and emailing/calling reviewers for case submission follow up.

Role Highlights

• Full-time position: Monday-Friday, 10:30am-7:00pm CT Training (approximately 1 month) 8:30am-5:00pm CT
• Competitive pay: $17 per hour
• REMOTE position

Duties & Responsibilities Include

• Handle and respond promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
• Utilize appropriate systems and databases to enter client or claimant information and or retrieve information.
• Maintain daily contact with the QA department regarding workflow and pending report status.
• Contact providers for assignment and update database.
• File and archive open and closed cases.
• Verify all client information is current in the database and all client specific guidelines and or rules or information is documented in the system.
• Work independently and in partnership with other team members to ensure that questions are addressed, documented and cases are returned in a timely fashion.
• Direct calls to other departments as needed.
• Perform various clerical duties such as typing, filing, emailing, and proofreading.
• Assist in resolution of customer complaints and quality assurance issue.
• Notify management of any report issues or concerns.
• Ensure all practices are carried out in accordance with state and federal safety and legal regulations.
• Perform other duties as assigned.

Psychiatry

Addiction

Mental Health

Qualifications

Education and/or Experience

• High school diploma or equivalent required.
• Minimum one year clerical experience; or equivalent combination of education and experience preferred.
• Experience in a medical office or insurance industry preferred.

Qualifications

• Must possess complete knowledge of general computer, fax, copier, scanner, and telephone.
• Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.
• Must have ability to be trained on and adhere to HIPAA regulations and compliance standards.
• Must be a qualified typist with a minimum of 40 W.P.M.
• Ability to follow instructions and respond to managements' directions accurately.
• Must demonstrate accuracy, thoroughness, and responsibility for quality of work, and ability to take initiative to identify improvements. Looks for ways to improve and promote quality and monitors own work to ensure quality is met.
• Must demonstrate exceptional communication skills.
• Must be able to work independently, prioritize work activities and use time efficiently.
• Must be able to maintain confidentiality.
• Must be able to demonstrate and promote a positive team -oriented environment.
• Must be able to stay focused and concentrate under normal or heavy distractions.
• Must be able to work well under pressure and or stressful conditions.
• Must possess the ability to manage change, delays, or unexpected events appropriately.
• Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time.

ExamWorks is a leading provider of innovative healthcare services including independent medical examinations, peer reviews, bill reviews, Medicare compliance, case management, record retrieval, document management and related services. Our clients include property and casualty insurance carriers, law firms, third-party claim administrators and government agencies that use independent services to confirm the veracity of claims by sick or injured individuals under automotive, disability, liability and workers' compensation insurance coverages.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Equal Opportunity Employer - Minorities/Females/Disabled/Veterans

ExamWorks offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.