Remote Client Concierge and Service Coordinator

Next Stop Travel; Town of Brookfield (WI); Remote; USD 34,000 - 45,000; Full time

Benefits offered by this job

Remote work

Training provided

Job summary

Next Stop Travel is a remote-based organization seeking a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process.

This role emphasizes attention to detail, the ability to manage multiple tasks remotely, and clear communication. Training will be provided, with performance-based compensation based on completed client arrangements.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Administrative tasks

Digital tools

Tools

CRM systems

Office software

Job description

Next Stop Travel is a remote-based organization seeking a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process.

This role emphasizes attention to detail, the ability to manage multiple tasks remotely, and clear communication. Training will be provided, with performance-based compensation based on completed client arrangements.