Remote Client Concierge & Travel Coordination Specialist

Next Stop Travel; Portland (OR); Remote; USD 38,000 - 48,000; Full time

Benefits offered by this job

Training and onboarding

Flexible remote work environment

Job summary

Next Stop Travel is a remote-based organization providing structured planning and coordination services to a broad client base. The Customer Service Representative role focuses on assisting with client requests, organizing service arrangements, and supporting coordination processes in a remote environment.

Ideal candidates bring strong attention to detail, the ability to manage multiple tasks, and proficiency with digital tools to maintain accurate records and communicate effectively with

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Organizational skills

Communication

Remote work

Attention to detail

Tools

Web-based systems

Job description

Next Stop Travel is a remote-based organization providing structured planning and coordination services to a broad client base. The Customer Service Representative role focuses on assisting with client requests, organizing service arrangements, and supporting coordination processes in a remote environment.

Ideal candidates bring strong attention to detail, the ability to manage multiple tasks, and proficiency with digital tools to maintain accurate records and communicate effectively with