Remote Client Care & Success Specialist

DLN Consult; Laguna Woods (CA); Remote; USD 36,000 - 54,000; Full time

Benefits offered by this job

Fully remote position

Flexible scheduling options

Paid training and onboarding

Career advancement opportunities

Collaborative and supportive team

Performance-based incentives

Job summary

DLN Consulting Group is seeking a Remote Customer Care & Client Support Specialist to serve as the primary contact for clients. You will nurture relationships, resolve inquiries, and ensure a seamless experience from first contact through resolution.

This role thrives in a remote environment, requires 1–3 years in customer service, strong communication, problem-solving, and the ability to manage multiple accounts while staying empathetic and solutions-focused.

Qualifications

• Minimum high school diploma; associate or bachelor preferred.
• 1–3 years customer service or client support experience.
• Excellent verbal and written communication.
• Strong problem-solving ability and patience under pressure.
• Proficiency with email, CRM tools, and video conferencing.
• Reliable internet connection and dedicated home workspace.
• Ability to manage multiple client accounts.
• Professional, empathetic, and solutions-focused attitude.

Responsibilities

• Serve as primary contact for clients.
• Manage client relationships and inquiries from first contact through resolution.
• Resolve inquiries and issues promptly and professionally.
• Ensure a seamless client experience throughout the lifecycle.
• Collaborate with team to support clients remotely.

Skills

Verbal & written communication

Problem-solving

Multitasking

Empathy

Patience

Customer service

Education

High school diploma

Associate's/Bachelor's degree preferred

Tools

CRM tools

Email

Video conferencing

Job description

DLN Consulting Group is seeking a Remote Customer Care & Client Support Specialist to serve as the primary contact for clients. You will nurture relationships, resolve inquiries, and ensure a seamless experience from first contact through resolution.

This role thrives in a remote environment, requires 1–3 years in customer service, strong communication, problem-solving, and the ability to manage multiple accounts while staying empathetic and solutions-focused.