Remote Client Success & Care Specialist

DLN Consulting Group; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Fully remote position

Flexible scheduling options

Paid training and onboarding

Career advancement opportunities

Collaborative and supportive team

Performance-based incentives

Job summary

DLN Consulting Group is seeking a Remote Customer Care & Client Support Specialist to act as the primary contact for clients. You will nurture client relationships, resolve inquiries, and guide accounts from first touch through resolution.

This role requires clear communication, strong problem-solving, and an empathetic, proactive approach in a fully remote environment with flexible scheduling and ongoing training.

Qualifications

• Requires high school diploma; higher education preferred.
• 1-3 years in customer service or client support.
• Excellent verbal and written communication skills.
• Strong problem-solving ability and patience under pressure.
• Proficient with email, CRM tools, and video conferencing platforms.
• Reliable internet connection and dedicated home workspace.
• Ability to manage multiple client accounts simultaneously.
• Professional, empathetic, and solutions-focused attitude.

Responsibilities

• Serve as the primary point of contact for clients.
• Manage client relationships and resolve inquiries.
• Ensure a seamless experience from first contact through resolution.
• Collaborate with internal teams to address client needs.

Skills

Customer service experience

Verbal & written communication

Problem-solving

CRM tools proficiency

Video conferencing tools

Multitasking

Empathetic approach

Education

High school diploma

Associate/Bachelor preferred

Tools

CRM software

Video conferencing platforms

Job description

DLN Consulting Group is seeking a Remote Customer Care & Client Support Specialist to act as the primary contact for clients. You will nurture client relationships, resolve inquiries, and guide accounts from first touch through resolution.

This role requires clear communication, strong problem-solving, and an empathetic, proactive approach in a fully remote environment with flexible scheduling and ongoing training.