Remote Client Care & Support Specialist

DLN Consulting Group; United States; Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid training

Flexible scheduling

Performance-based incentives

Collaborative culture

Job summary

DLN Consulting Group is hiring a Remote Customer Care & Client Support Specialist to manage client relationships, resolve inquiries, and ensure a seamless experience from first contact through resolution. This fully remote role supports clients within the USA and offers paid training and flexible scheduling.

Ideal candidates have 1–3 years of customer service or client support experience, strong communication skills, and proficiency with CRM tools and video conferencing.

Qualifications

• High school diploma required; associate or bachelor’s preferred.
• 1–3 years of customer service or client support experience.
• Excellent verbal and written communication skills.
• Strong problem-solving ability and patience under pressure.
• Proficient with email, CRM tools, and video conferencing platforms.
• Reliable internet and dedicated home workspace.

Responsibilities

• Serve as primary point of contact for clients and manage relationships from first contact to resolution.
• Resolve inquiries and ensure a seamless client experience.
• Collaborate with internal teams to address client needs and improve processes.

Skills

Communication skills

Problem solving

Multi-account management

Remote work readiness

Email/CRM/Video tools

Empathetic attitude

Education

High school diploma

Associate's degree

Bachelor's degree

Tools

CRM software

Video conferencing

Email tools

Job description

DLN Consulting Group is hiring a Remote Customer Care & Client Support Specialist to manage client relationships, resolve inquiries, and ensure a seamless experience from first contact through resolution. This fully remote role supports clients within the USA and offers paid training and flexible scheduling.

Ideal candidates have 1–3 years of customer service or client support experience, strong communication skills, and proficiency with CRM tools and video conferencing.