Remote Client Care Specialist Help Families Access Benefits

Spade Recruiting; Hampton (VA); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Fully Remote Environment

Weekly Compensation

Structured Training

Mentorship

Career Advancement

Professional Development

Flexible Work Environment

Team Support

Meaningful Work

Job summary

Spade Recruiting is seeking motivated individuals to join our remote team, helping families understand and manage available benefit programs. You'll serve as a consistent point of contact, guiding clients from initial conversation through ongoing service.

Your focus will be on developing relationships, explaining programs in plain language, handling forms and inquiries, and delivering professional, friendly support with comprehensive training and growth opportunities.

Qualifications

• Excellent communication and interpersonal abilities.
• A professional and client-focused approach.
• Strong organization and attention to detail.
• Comfort with technology and virtual communication.

Responsibilities

• Communicate with clients through phone and virtual appointments
• Develop positive, professional relationships with the families you assist
• Review benefit and coverage information based on individual needs
• Explain programs and options in straightforward, understandable language
• Respond to questions regarding coverage, account changes, and service requests
• Assist with electronic forms, applications, and other documentation
• Provide timely follow-up and continued client support
• Maintain accurate and organized client information
• Collaborate with team leaders to improve the overall client experience
• Participate in ongoing training, coaching, and professional development

Skills

Communication

Interpersonal

Professionalism

Organization

Tech proficiency

Self-motivation

Job description

Spade Recruiting is seeking motivated individuals to join our remote team, helping families understand and manage available benefit programs. You'll serve as a consistent point of contact, guiding clients from initial conversation through ongoing service.

Your focus will be on developing relationships, explaining programs in plain language, handling forms and inquiries, and delivering professional, friendly support with comprehensive training and growth opportunities.