Remote Client Education & Support Specialist

Spade Recruiting; Lansing (MI); Hybrid; USD 21,000 - 34,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Weekly pay

Structured onboarding

Mentorship

Advancement opportunities

Team support

Growth culture

Job summary

Spade Recruiting is seeking a customer-focused professional for a 100% remote role serving individuals and families exploring their benefit options. You will meet clients via Zoom or phone, present benefits clearly, guide decision-making, and support applications with thorough documentation.

Ideal candidates are dependable, organized, and comfortable communicating with diverse backgrounds. Training, mentorship, and advancement opportunities are provided to help you grow.

Qualifications

• Experience in customer service or sales helpful but not required.
• Ability to communicate clearly with people from diverse backgrounds.
• Self-motivated in a remote work environment.

Responsibilities

• Meet clients virtually via Zoom or phone.
• Explain benefit options in an easy-to-understand way.
• Assist with applications and required documentation.
• Maintain accurate digital records and follow-up notes.
• Provide ongoing support throughout the client journey.
• Participate in training and coaching with the team.

Skills

Customer service

Communication

Remote work

Time management

Tools

Zoom

Email

Job description

Spade Recruiting is seeking a customer-focused professional for a 100% remote role serving individuals and families exploring their benefit options. You will meet clients via Zoom or phone, present benefits clearly, guide decision-making, and support applications with thorough documentation.

Ideal candidates are dependable, organized, and comfortable communicating with diverse backgrounds. Training, mentorship, and advancement opportunities are provided to help you grow.