Remote Client Care & Customs Team Lead

Jobgether; United States; Teletrabalho; USD 63 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote work flexibility

Health/dental/vision insurance

Disability coverage

Life and AD&D insurance

Internal learning university

Leadership development programs

Employee-led community initiatives

Resumo da oferta

Jobgether is seeking a Client Care Manager – Licensed Customs Broker based in the United States. This leadership role oversees a team of customs professionals delivering accurate, compliant service to clients and coordinating with CBP, PGAs, and partners to resolve complex issues.

You will coach, empower the team, manage workloads, and ensure high standards while maintaining regulatory compliance. Remote-capable with nationwide responsibilities and travel as needed.

Qualificações

• 5+ years of experience in customs brokerage or related industry.
• Experience leading, coaching, or developing employees.
• Active U.S. Customs Broker License is required for remote candidates.
• CCS designation.
• Strong knowledge of U.S. customs operations and regulatory requirements.
• Experience with HTS classification, GRIs, and PGAs.
• Experience using customs brokerage software and EDI.
• Excellent client service and relationship-management skills.
• Ability to manage competing priorities in a fast-paced environment.

Responsabilidades

• Lead, coach, and develop the customs team to deliver service excellence.
• Provide feedback, mentoring, and performance reviews.
• Manage team schedules and workload distribution to maintain client support.
• Lead team meetings and communicate priorities and regulatory updates.
• Partner with training teams to improve technical knowledge across the department.
• Oversee client relationships and act as escalation point for issues.
• Collaborate with CBP, PGAs, freight forwarders, and clients to resolve complex issues.
• Ensure SOPs remain accurate and followed; lead client reviews.
• Support onboarding and training initiatives.

Conhecimentos

Leadership

Coaching

Client relationship management

Team development

Regulatory knowledge

Analytical skills

Communication

Formação académica

CCS designation

U.S. Customs Broker License

Ferramentas

EDI

Customs software

Microsoft Excel

Copilot / AI tools

Descrição da oferta de emprego

Jobgether is seeking a Client Care Manager – Licensed Customs Broker based in the United States. This leadership role oversees a team of customs professionals delivering accurate, compliant service to clients and coordinating with CBP, PGAs, and partners to resolve complex issues.

You will coach, empower the team, manage workloads, and ensure high standards while maintaining regulatory compliance. Remote-capable with nationwide responsibilities and travel as needed.