Client Care Manager - Licensed Customs Broker (Remote)

GHY International; North Dakota; Remote; USD 54,000 - 66,000; Full time

Benefits offered by this job

Remote flexibility

Salary assessments

Performance-based bonus program

Job summary

GHY International is seeking a Client Care Manager for U.S. Customs Operations to lead a team delivering timely, compliant service to clients. Reporting to the U.S.

Director of Operations, you will balance people leadership, client relationships, and operational excellence while coaching staff and driving efficiency. You’ll coordinate with CBP and partners, manage escalations, and identify opportunities to strengthen processes, training, and onboarding for new clients in a fast-paced customs

Qualifications

• 5+ years of customs brokerage, trade, or related industry experience.
• Experience leading, coaching, or developing others.
• Certified CCS designation.
• Strong working knowledge of U.S. customs brokerage operations and regulatory requirements.
• Active U.S. Customs Broker License required for remote candidates.

Responsibilities

• Lead a team delivering timely, compliant client service and strong relationships.
• Coach and develop associates, provide feedback, and manage performance conversations.
• Balance workloads, schedules, and staffing to ensure consistent client support.
• Collaborate across departments to improve processes and training, and support new clients.

Skills

People leadership

Client service

Communication

Decision making

Analytical skills

U.S. Customs regulations

HTS knowledge

Team development

Coaching

Education

Certified Customs Specialist (CCS)

Active U.S. Customs Broker License

EDI systems familiarity

Tools

Customs brokerage software

EDI

Job description

GHY International is seeking a Client Care Manager for U.S. Customs Operations to lead a team delivering timely, compliant service to clients. Reporting to the U.S.

Director of Operations, you will balance people leadership, client relationships, and operational excellence while coaching staff and driving efficiency. You’ll coordinate with CBP and partners, manage escalations, and identify opportunities to strengthen processes, training, and onboarding for new clients in a fast-paced customs