Remote Client Care Leader: Customs Brokerage

GHY International; Atlanta (GA); Remote; USD 54,000 - 66,000; Full time

Benefits offered by this job

Remote flexibility

Competitive compensation

Excellent health, dental, vision, and—

Professional development through our U

Caring culture and recognition

Job summary

GHY International is seeking a Client Care Manager for U.S. Customs Operations. You will lead a team responsible for delivering timely, compliant, and exceptional service to our clients, reporting to the U.S.

Director of Operations. You will coach and develop staff, manage workload, and ensure high standards of regulatory compliance across imports and exports. You’ll build client partnerships, coordinate with CBP and Partner Government Agencies, and drive process improvements.

Qualifications

• 5+ years of customs brokerage, trade, or related industry experience.
• Proven leadership and people-development abilities.
• Exceptional client service and relationship-management skills.
• Strong knowledge of U.S. Customs regulations and HTS classification.

Responsibilities

• Lead a team responsible for delivering timely, compliant, and exceptional service to GHY clients.
• Coach and develop team members; manage workload and service delivery.
• Act as escalation point for clients; coordinate solutions and inform next steps.
• Collaborate with multiple internal and external partners to resolve complex issues.
• Oversee quality-control processes, regulatory compliance, and accuracy of data.

Skills

People leadership

Coaching

Client relationship management

Decision making

Analytical thinking

Attention to detail

Communication with clients and teams

Technology literacy

Education

Certified Customs Specialist (CCS) designation

Active U.S. Customs Broker License

Job description

GHY International is seeking a Client Care Manager for U.S. Customs Operations. You will lead a team responsible for delivering timely, compliant, and exceptional service to our clients, reporting to the U.S.

Director of Operations. You will coach and develop staff, manage workload, and ensure high standards of regulatory compliance across imports and exports. You’ll build client partnerships, coordinate with CBP and Partner Government Agencies, and drive process improvements.