Remote Client Care Leader | Licensed Customs Broker

GHY International; Charlotte (NC); Remote; USD 54,000 - 66,000; Full time

Benefits offered by this job

Remote flexibility

Competitive compensation

Benefits package

Job summary

GHY International is seeking a Client Care Manager for U.S. Customs Operations. You will lead a team delivering timely, compliant service to clients, balance people leadership with client relationships, and drive operational excellence under the direction of the U.S.

Director of Operations. You will coach staff, manage workloads, and coordinate with CBP, PGA, freight forwarders, and internal teams to resolve complex issues while ensuring SOP accuracy and regulatory compliance.

Qualifications

• 5+ years in customs brokerage or trade, with leadership experience.
• CCS designation is required.
• Active U.S. Customs Broker License required for remote work.

Responsibilities

• Lead and develop a high-performing client care team.
• Manage client relationships and escalation paths.
• Ensure compliance with CBP and PGA regulations.
• Collaborate with cross-functional teams to improve processes.

Skills

People leadership

Client relationships

Decision making

Analytical thinking

Communication skills

Regulatory knowledge

Education

Certified Customs Specialist (CCS)

Tools

Copilot

EDI

Customs brokerage software

Job description

GHY International is seeking a Client Care Manager for U.S. Customs Operations. You will lead a team delivering timely, compliant service to clients, balance people leadership with client relationships, and drive operational excellence under the direction of the U.S.

Director of Operations. You will coach staff, manage workloads, and coordinate with CBP, PGA, freight forwarders, and internal teams to resolve complex issues while ensuring SOP accuracy and regulatory compliance.