Client Care Leader | Licensed Customs Broker (Remote)

GHY International; Fargo (ND); Remote; USD 54,000 - 66,000; Full time

Job summary

GHY International seeks a Client Care Manager to lead a team delivering timely, compliant client service in U.S. customs operations.

Reporting to the U.S. Director of Operations, you will coach staff, manage workload, and drive process improvements while upholding regulatory standards and client satisfaction. This role emphasizes leadership, collaboration, and a strong client-first mindset.

Qualifications

• 5+ years in customs brokerage, trade, or related industry.
• Experience leading, coaching, or developing others.
• CCS designation and strong knowledge of U.S. customs rules.

Responsibilities

• Lead a team to deliver timely, compliant client service to GHY clients.
• Coach and develop staff, manage workload, and ensure service delivery.
• Act as escalation point for clients and align with regulatory standards.
• Collaborate across teams to improve processes and client outcomes.
• Maintain knowledge of HTS and regulatory changes impacting clients.

Skills

People leadership

Client service

Regulatory knowledge

Communication

Training & development

Project management

Education

Certified Customs Specialist (CCS) designation

Tools

Customs brokerage software

EDI

Microsoft Office

Job description

GHY International seeks a Client Care Manager to lead a team delivering timely, compliant client service in U.S. customs operations.

Reporting to the U.S. Director of Operations, you will coach staff, manage workload, and drive process improvements while upholding regulatory standards and client satisfaction. This role emphasizes leadership, collaboration, and a strong client-first mindset.