Remote Customs Trade Specialist — Client Care Lead

GHY International; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Remote flexibility

Competitive compensation

Job summary

GHY International seeks a Trade Specialist to go beyond processing entries, ensuring accurate, consistent, and knowledgeable client support. Reporting to the Client Care Manager, you’ll oversee daily client needs, audit shipments, maintain client data, and assist the release team when needed.

This role suits an experienced customs professional seeking greater ownership, deeper technical knowledge, and a trusted resource for clients and teammates.

Qualifications

• Strong knowledge of U.S. Customs rules and regulations.
• Advanced understanding of customs entry and commercial invoice requirements.
• Working knowledge of Partner Government Agency requirements and entry data elements.
• Knowledge of tariff classification and customs guidelines.
• Excellent client service and relationship-building abilities.
• Analytical and problem-solving skills.
• Ability to prioritize in a fast-paced environment.
• Clear, professional written and verbal communication.

Responsibilities

• Own the client experience: support day-to-day client needs, answer questions, troubleshoot issues, and resolve challenges.
• Audit customs entries and released shipments to identify errors and improve processes.
• Stay current on CBP regulations and Partner Government Agency requirements.
• Research questions and translate regulations into practical guidance.
• Develop and maintain client work instructions, databases, and critical account information.
• Support accurate customs entry processing across transportation modes when needed.
• Mentor teammates on transactional processing and client requirements.
• Recognize risks and make timely, sound judgments to protect clients and the firm.

Job description

GHY International seeks a Trade Specialist to go beyond processing entries, ensuring accurate, consistent, and knowledgeable client support. Reporting to the Client Care Manager, you’ll oversee daily client needs, audit shipments, maintain client data, and assist the release team when needed.

This role suits an experienced customs professional seeking greater ownership, deeper technical knowledge, and a trusted resource for clients and teammates.