Remote Client Care Leader - Customs Operations

GHY International; Oregon; Hybrid; USD 54,000 - 66,000; Full time

Benefits offered by this job

Remote flexibility

Competitive compensation

Salary reviews

Excellent benefits

Job summary

GHY International is seeking a Client Care Manager for U.S. Customs Operations. You’ll lead a team delivering timely, compliant service to importers and exporters, mentoring staff, and coordinating with CBP and other stakeholders to resolve issues.

Reporting to the U.S. Director of Operations, you’ll balance leadership with hands-on work, drive process improvements, training, and onboarding for new clients while maintaining exceptional client service across global markets.

Qualifications

• 5+ years in customs brokerage, trade, or related industry.
• Experience leading, coaching, or developing others.
• Active U.S. Customs Broker License is required for remote candidates.

Responsibilities

• Lead the Client Care team and manage workload and service delivery.
• Develop client relationships and be escalation point for issues.
• Collaborate across CBP, PGA, freight forwarders, and internal teams to resolve complex issues.
• Drive process improvements, training, and onboarding for new clients.

Skills

People leadership

Client service & relationship mgmt

Regulatory knowledge (U.S. Customs)

Decision making under pressure

Communication with stakeholders

Education

Certified Customs Specialist (CCS) designation

Tools

Customs brokerage software

EDI

Job description

GHY International is seeking a Client Care Manager for U.S. Customs Operations. You’ll lead a team delivering timely, compliant service to importers and exporters, mentoring staff, and coordinating with CBP and other stakeholders to resolve issues.

Reporting to the U.S. Director of Operations, you’ll balance leadership with hands-on work, drive process improvements, training, and onboarding for new clients while maintaining exceptional client service across global markets.